PRIVACY POLICY


CARSDIRECT PRIVACY POLICY
By visiting Carsdirect’s website, you are accepting the terms of this Privacy Policy. This policy explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”). At Carsdirect (and including this website) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently. Any questions regarding this policy should be directed by email to support@carsdirect.co.za Carsdirect may be the Controller or Processor of your personal data provided to us by you or collected by us from you during your use of the website and/or applications, as outlined below. If you use the Carsdirect service, you consent to this policy and the use/sharing of your personal data as described herein. You have the choice to opt-out of sharing your data, as described below, and control how we use and share your data.

Links to other websites
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

About the Company
Carsdirect has a nationwide reach; and because of this, we are able to find you the best car at the best possible deal. Every car we sell undergoes a vigorous AA / Dekra inspection, at no cost to you. This is in line with one of our 5 core values, in offering you peace of mind that you’re getting the best deal for your money. If we find the smallest of reasons to doubt the quality of the vehicle, we will advise you to walk away. Our website address is: https://carsdirect.co.za/

Definition of personal information
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

Further to the POPI Act, Carsdirect also includes the following items as personal information:
• All addresses including residential, postal and email addresses.
• Change of name – for which we require copies of the marriage certificate or official change of name document issued by the state department.

The information we collect
We collect and process your personal information mainly to provide you with access to our services, to contact you for the purposes of understanding your requirements and to help us improve our offerings to you. We will only collect information that we need for the intended purpose. We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional. Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

How we use your information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.

For example:
• To gather contact information;
• To confirm and verify your identity or to verify that you are an authorised user for security purposes;
• For the detection and prevention of fraud, crime, money laundering or other malpractice;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes;
• In connection with legal proceedings.

Mailing List
If you submit your email address to be added to our mailing list, we will use your email address for the sole purpose of sending you information, special offers and other partners along with website updates. Each email we send will contain information about how to unsubscribe from our mailing list. You can also unsubscribe by contacting us here.

Contact Form
When contacting Carsdirect via our website we use a contact form from which we collect visitor's contact information (like their email address). Contact information from the contact form is used to get in touch with you when necessary. From time to time we may send you information about our company or changes to our website. You may opt-out of receiving future mailings at any time; see the choice/opt-out section.
The recipient's name, email-address and telephone number are also stored.

This website uses Google AdWords
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) and to previous visitors to our website. It could mean that we advertise to previous visitors who haven’t completed a task on our website, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a website in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Carsdirect website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings.

Cookies
If you fill in a contact form on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
We use cookies to track long-term browsing history and store information on the types of products or information viewed.

Disclosure of information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:
• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.

In connection with their performance of services to maintain and operate the Website and certain features on the Website, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Website; operate various features available on the Website; send emails; analyse data; provide search results and links and assist in fulfilling your orders.

Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:
• Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Your Rights: Access to information
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at support@carsdirect.co.za and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.

Correction of your information
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

What rights Carsdirect have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at support@carsdirect.co.za

CAR FINANCE

CAR INSURANCE

OFFICE HOURS

Sales Department
Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 4:30pm
Sat: 9:00am - 12:00am
Sun: Closed
Finance Department
Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 4:30pm
Sat: 9:00am - 12:00am
Sun: Closed

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